Refunds Policy

If you have signed up to an Annual Membership Pack refunds will be dealt with on a personal basis with you.

If you have used one of the Race Deals to enter an event then you cannot claim part refund on events linked to the Race Deal. You can claim refund on the whole Race Deal only if you have not competed in any of the events linked to that Race Deal.

If you want to claim a refund then the following scale is in place to refund your entry fee.

• If it is more than 30 days prior to the event then you will get your entry fee back minus £5 for administration costs.
• If it is between 30 and 7 days prior to the event then you will get 50% of your entry fee back.
• If it is less than 7 days prior to the event then you will get 25% of your entry fee back.

If you do not notify us that you are not racing then you will not get any refund.

We think this policy is fair for both you the athlete and us the organisers.

Big Cow Events reserves the right to hold refunds back until they deem fit to pay them.
 

Privacy Statement

General Policy
Big Cow Events Ltd respects your privacy. The information that you provide us with is not passed on to other organisations for advertising or marketing purposes. Please bear in mind that some of your information may be passed on for timing of individual races if we have a 3rd party recording times for any of our events. If you have any concerns, questions or comments please contact us.

Registration
Our site may require you to register with us. This is to allow access to extra services that we provide for you. The information is not used for sending you newsletters or promotions unless stated.

Third Party Sites
Our site operates with third party sites (such as our sponsors). We may, on occasion, share non-personal aggregated information to these third parties. An example of this may be how many visitors we have had to our site or a certain event.

Security
While we strive to keep the information that you supply directly or indirectly secure please be aware that the Internet is not a fully secure medium. Our site is hosted on the Personal Group of Companies web servers and they operate a Secure Socket Layer (SSL) through Verisign. Some pages on our web site will switch to a secure mode as detailed by the little gold padlock on the bottom of your screen. All information entered whilst the padlock is locked will be encrypted and not sent as plain text over the internet.

Policy Changes
By using our site you agree to accept this privacy policy and are aware that our policy may change with time. Any changes to this policy will appear on this web page.